The Collection Call (cont’d)
Transitioning to the Payment Arrangement: Collectors must learn how to direct the customer’s attention toward payment A transition statement can be used to link the solution with a desire the…
The Collection Call
Pre-Call Planning: Preparation is imperative for the successful collection call Pre-call planning is really just a series of questions the collector answers about the account Good preparation means never being…
Credit Granting & Collection Techniques Part 2
Symptoms of Potential Collection Problem Broken Promises: If your customer promises payment then neglects to keep the promise. Unreturned Phone Calls / Messages: If a customer avoids your calls,…
Credit Granting & Collection Techniques Part 1
The Battle Between Increasing Sales and Controlling Credit Risk Large and small organizations alike see a constant battle between sales departments that have quotas to meet, bonuses to earn and…